Hello from a very stressed out Supermom

Tuesday, August 26, 2008

If you've been to the store yesterday or today you may have noticed that it's impossible to place an order. Unfortunately, that is because my web hosting service has violated their terms of service, gone out of business, become incommunicado, and now I am scrambling to fix not just one but TWO web sites where nobody can shop.

This involves me having to move to new hosting (done!), needing to move two web sites to completely new shopping carts (not done! will take much time! Not a good thing!), and much, much technical stress, strain, and chaos in between where I would normally be, and where I'm going (kicking and screaming all along the way). The good news is that once all of this gets resolved, Supermom's Health and Wellness is going to be better than ever and in a much more secure situation as far as hosting goes. So, it's a good thing, just a hard way to have to get there.

I plan to delight and amazed you (ha!) with the Long Version of this terrible tale once I get to the other side of it. In the mean time, here are some things for you to know:

If you want to place an order soon, please just go ahead and call or email me. The checkout will not work, and I am not sure how long it will take to get it working. It looks like I may be stuck with non-working web sites for a few days or maybe even a week or more. (don't get me started crying--I may not be able to stop!) I still have all the products here and would be very happy to take your call and send you what you need in record time, as usual. :)

My phone number is 859-339-9417. The best times to get a real, live ME answering is from 8am-10pm Eastern time. (BUT, after 1pm is better because in the mornings I'm normally doing school with 5 kiddos.) If I don't answer, just leave a message. I really will call you back! It's just that sometimes I have to take showers, eat dinner, and wipe the stress tears from my eyes as I try to get this business back up and running properly.

My email address is supermom (at) supermomshealthandwellness.com

When you email me to place your order just let me know if you would like to pay by credit card (I will call you for that--don't put it in an email. I want your info to be safe!) or paypal. If paypal, let me know your paypal address and I can send you an invoice once I tally up your order.

To thank you all for supporting me through this really tough situation, I will be including a free little giftie with every order. I just love my customers and it really upsets me when things like this happen. I appreciate your kind comments and calls--just a few minutes ago I had the pleasure of talking to one wonderful customer for a few minutes, and it gave me a nice boost in the middle of a distressing day.

I'll be updating here and with regular newsletters as I have updates. I would appreciate your prayers as I juggle the responsibilities of home, family, and business during this Code Red situation on the business front. :)

Thanks again,
Erica

1 comment:

AHighandNobleCalling said...

Erica,

I am so sorry to hear of your website issues. I pray that you get through it quickly, and try not to get too upset about it. It will all work out!

God Bless,
Stephanie